Terms and Conditions

The GENSEN Japan brand and website is owned and operated by GENSEN Japan Pty. Ltd., Sydney, Australia, ABN 51 600 367 566.

Our Terms and Conditions describe your rights and responsibilities. In using this website you agree to be bound by and to follow the Terms and Conditions set herein. If you do not agree with these Terms and Conditions, please do not use this website.

GENSEN Japan reserves the right to add, delete or change the terms and conditions as mandated by changes in e-commerce technology and all related and applicable laws. Please review Terms and Conditions whenever you visit this website.

Pricing and Sales Tax

All prices are in Australian Dollars (AUD) and are inclusive of GST. In accordance with Australian law, Australian customers will incur GST. GENSEN Japan reserves the right to change prices without notice.

Shipping Rate and Estimated Delivery Time

Shipping charge: Australian standard shipping is AUD $8 and Japan standard shipping is AUD $8. Rest of the world shipping fee is $18.
Delivery schedule: Delivery in approximately 2-5 business days from the receipt of your order. Estimated delivery time varies. Items will be shipped from Sydney for delivery in Australia and Saitama for delivery in Japan.

Order and Payment Method

Once you place an order on gensenjapan.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.

We happily accept Visa and Mastercard via Paypal and Shopify payment method.

Returns and Exchanges

Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason, you are welcome to return it for a full refund within 10 days from the receipt of product. Simply email info@gensen.com.au; we will issue the refund the moment we receive the items.

* Returns shall be made within 10 days from the receipt of product. Please write “Product Return” on the subject line of your email.


Please email us at info@gensen.com.au

* We will respond to your inquiries as soon as possible.



【 代金引換(現金)】

【 ペイパルでのクレジットカード】


【日本国内 送料 】$8 オーストラリアドル
【オーストラリア国内 送料 】$8 オーストラリアドル
【他各国 送料 】$18 オーストラリアドル

【 その他手数料 】代引き手数料

【 在庫がある商品 】2-5営業日程で発送。(土日祝日は休業です)
【品切れの場合】ご希望の商品が万一品切れの場合は、その旨ご連絡し、 注文をキャンセルさせていただきます。



【 お客様ご都合の場合 】

【 当店不備の場合 】

お客様ご都合によるお受け取り辞退・ご連絡のないご返品につきましては、所定の送料をご請求させていただきますの で、あらかじめご了承ください。

Gensen Japan  info@gensen.com.au